Refund Policy
This text is a draft; it will undergo legal review before launch.
Our general approach
We try to set refund conditions as fairly as possible based on how Seat Circle actually works: tables are formed with a limited number of people and organisation follows a set schedule. This text is a draft and will undergo legal review before launch; it does not limit your rights under applicable consumer law.
Information before you apply
The participation fee is shown clearly at the payment step. Before completing your payment you can see the price and the plan you chose (one-time or monthly).
User-initiated cancellation
The application window for a given week's table closes at 23:59 on Wednesday. If you cancel before that time, we refund your payment in full. After Wednesday 23:59 the table composition is finalised and organisation has begun, so refunds for cancellations at that stage are not guaranteed; however, we review your situation and, where possible, try to move your participation to another Friday table.
If you are not approved
Every application is subject to manual approval. If we do not approve your application after taking payment, or if we cannot place you at a table, we refund your payment in full.
If no table forms
If no suitable table forms that week due to too few participants, we first offer to move your spot to the next Friday table. If you prefer not to wait for the next table, or if a table fails to form the following week as well, you may request a full refund.
Postponement or cancellation by us
If we postpone or cancel a table, we will propose a new date or, if you prefer, refund your payment in full. The choice is yours.
No-show
If you fail to attend a table you were approved for and whose organisation is complete, without letting us know, no refund is issued for that participation, because your seat was reserved for you and the table's balance was built around it. If you experienced a compelling situation, you can contact us; we assess every case in good faith.
Monthly subscription
You can cancel your monthly subscription at any time; the cancellation takes effect at the end of the current period and the next renewal is not charged. For periods already completed, no refund is issued unless applicable law requires otherwise.
Refund timing and method
Approved refunds are made via the same method and to the same card through Stripe. Depending on your bank and card provider, it may take a few business days for the transaction to appear in your account. You can send refund requests to us at [email].